No error message

Sometimes the label printer does not give any obvious errors, yet the label never prints. When this happens, take the following steps:

  • Go to a customer service computer and find the order in Shipify.
  • There should be a red box showing each attempt to ship the package and why it failed.
  • If you understand the problem and can fix it, do so. Otherwise, find Charlie, Laura, or Ryan and they will help you find a solution.

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No error message

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