Tag: mailroom

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  • Unusual characters

    Sometimes people use odd characters that confuse our label printer. This may include certain accented characters (ê, é, ç, œ, etc) as well as foreign characters (Japanese characters, for instance). *Do not [[Email the Customer and Skip]].* * If the …

  • Address 6 lines long

    Addresses have a limit on the number of lines they can use, depending on where they're going and how they're getting there. The iPad app will specify the problem, though the most common one is that UPS First Class International is limited to 5 lines. …

  • Cannot ping printer

    Sometimes the wireless gets wonky for one reason or another and the iPad app refuses to print labels. When this happens, follow the following steps until you're labels start printing normally again: * First, check the white mailroom computer and find …

  • No error message

    Sometimes the label printer does not give any obvious errors, yet the label never prints. When this happens, take the following steps: * Go to a customer service computer and find the order in [[Shipify]]. * There should be a red box showing each …

  • Address Invalid

    When the app can not verify the address as submitted a page will pop up for you to review the shipping information. You will have the option to [[Force Address]], [[Edit Address]], or [[Email Customer and Skip]]. *Do not automatically [[Email Customer …

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