Tag: Mailroom

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  • Shipping Errors

    When shipping a package, pay attention to the iPad to watch for error messages. Sometimes the message will pop up and stop you from scanning more packages. Sometimes the message will flash briefly and the print will fail. Sometimes it will show no error …

  • Missing apartment number

    When the app thinks there should be an apartment or suite number but doesn't recognize one in the address a page will pop up for you to review the shipping information. You will have the option to [[Force Address]], [[Edit Address]], or [[Email Customer …

  • Address line too long

    Our label printers only allow up to 30 characters on a single address line. Unfortunately, Shopify can't catch this for us, so we have to adjust addresses manually when this happens. *Do not [[Email the Customer and Skip]].* Attempt to fix the problem. …

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